Frequently Asked Questions
Everything you need to know about our handcrafted jewelry.
Where is Jennifer Meyer jewelry made?
Every piece of Jennifer Meyer jewelry is designed and meticulously handcrafted in Los Angeles, California, using high-quality 18-karat gold and ethically sourced gemstones.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For pieces marked as 'made to order,' please allow approximately 4-6 weeks for production before your item is dispatched.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery for a full refund. Please note that all personalized or engraved pieces are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, clean it gently with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and lotions, and store your pieces in their original pouch when not in use.
Can I request a custom engraving?
Many of our signature pendants and rings can be personalized with custom engravings. Look for the 'Add Personalization' option on the product page or contact our concierge team for special requests.